Selling to University Departments (Internal Sales)
Goods or services sold to departments and units within the University are considered internal sales. The term ISO (Internal Sales Organization) is sometimes used to describe these activities. An internal sale occurs when something - photocopies, scanning, paging, document delivery - is charged to an EFS budget string. Thus, charges to other departments within the Libraries are internal sales. Sales to individual members of the university community - students, faculty - are classified as external sales. There are complex and stringent policy and compliance requirements for internal sales.
Consult Shaan Hamilton or Gyade Badio (Minitex) for guidance if your unit is contemplating charging another University unit for services.
Selling to External Customers (External Sales)
University colleges and departments are encouraged to utilize academic expertise and institutional resources to generate additional sources of revenue from external customers in a commercial and competitive manner. A University policy, Selling Goods and Services to External Customers, was developed to provide guidance in this area.
External Sales Approval
Before undertaking any external sales activity, Libraries units must obtain approval from the Libraries Business Office, the University Librarian/Dean of Libraries, and the University External Sales Office. Consult Shaan Hamilton or Gyade Badio (Minitex) for guidance through this process.
Credit Cards
University of Minnesota departments that accept credit cards as payment for goods and services are contractually obligated to follow the Payment Card Industry - Data Security Standards (PCI-DSS). The purpose of these standards is to protect cardholder data wherever it resides - ensuring that merchants and service providers maintain the highest information security standard. Email and unencrypted web forms are not secure and must never be used to accept credit card numbers.
Contact Shaan Hamilton or Gyade Badio (Minitex) for more information about accepting credit card payments.
Accepting and Depositing Revenue
Units that regularly receive payments for Libraries goods and services use established procedures for handling revenues received. In all other Libraries units, any checks or cash received must be brought without delay to the Libraries Business Office or Minitex Administration Office for safe keeping and deposit. If necessary, attach a note explaining what the check is for.
Book Sales
The Libraries no longer sell duplicates through regular public book sales. Occasionally, books that are surplus may be sold. Any questions about book sales should begin with Shaan Hamilton ([email protected]).
Note that disposal of University property (including library materials) must follow the appropriate University and Libraries policies and procedures. For example, it is not allowable to give away surplus materials to users on request.